{"id":21437,"date":"2026-10-29T21:10:17","date_gmt":"2026-10-29T20:10:17","guid":{"rendered":"https:\/\/www.polsoft.pl\/microsoft-surface\/reklamacje-i-zwroty\/"},"modified":"2026-10-29T21:10:17","modified_gmt":"2026-10-29T20:10:17","slug":"reklamacje-i-zwroty","status":"publish","type":"page","link":"https:\/\/www.polsoft.pl\/microsoft-surface\/reklamacje-i-zwroty\/","title":{"rendered":"Reklamacje i zwroty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21437\" class=\"elementor elementor-21437\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c39fce elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c39fce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1952b1\" data-id=\"b1952b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b93f0 elementor-widget elementor-widget-heading\" data-id=\"03b93f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reklamacje i zwroty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d28c655 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d28c655\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-997bde8\" data-id=\"997bde8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-83b3443 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"83b3443\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fe6e6ed\" data-id=\"fe6e6ed\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1022689 elementor-widget elementor-widget-image\" data-id=\"1022689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"980\" height=\"980\" src=\"https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/2020\/11\/ikonka_regulamin.png\" class=\"attachment-large size-large wp-image-2578\" alt=\"Regulamin zakup\u00f3w Microsoft Surface ikona\" srcset=\"https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/2020\/11\/ikonka_regulamin.png 980w, https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/2020\/11\/ikonka_regulamin-300x300.png 300w, https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/2020\/11\/ikonka_regulamin-150x150.png 150w, https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/2020\/11\/ikonka_regulamin-768x768.png 768w, https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/2020\/11\/ikonka_regulamin-600x600.png 600w, https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/2020\/11\/ikonka_regulamin-100x100.png 100w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5a40c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2a5a40c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653f0c9 elementor-widget elementor-widget-text-editor\" data-id=\"653f0c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ps-prawne\"><h2>Reklamacje i zwroty<\/h2>\n<p>Na tej stronie zebrali\u015bmy w skr\u00f3cie najwa\u017cniejsze zasady odst\u0105pienia od umowy, reklamacji i zg\u0142aszania problem\u00f3w z bezpiecze\u0144stwem produkt\u00f3w. Wi\u0105\u017c\u0105ce s\u0105 postanowienia <a href=\"https:\/\/www.polsoft.pl\/microsoft-surface\/regulamin\/\">Regulaminu<\/a> (\u00a7 11, \u00a7 12, \u00a7 14, \u00a7 15 i \u00a7 16).<\/p>\n<h3>Dokumenty do pobrania<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/dokumenty\/formularz-odstapienia-2026-10-29.pdf\">Formularz odst\u0105pienia od umowy (PDF)<\/a><\/li>\n<li><a href=\"https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/dokumenty\/formularz-reklamacyjny-2026-10-29.pdf\">Formularz reklamacyjny (PDF)<\/a><\/li>\n<li><a href=\"https:\/\/www.polsoft.pl\/microsoft-surface\/wp-content\/uploads\/dokumenty\/formularz-gpsr-2026-10-29.pdf\">Formularz zg\u0142oszenia dotycz\u0105cego bezpiecze\u0144stwa produktu \u2013 GPSR (PDF)<\/a><\/li>\n<\/ul>\n<p>Skorzystanie z formularzy nie jest obowi\u0105zkowe \u2013 wystarczy e-mail na adres <strong>surface@polsoft.pl<\/strong> albo list.<\/p>\n<h3>Odst\u0105pienie od umowy (zwrot w ci\u0105gu 14 dni)<\/h3>\n<ul>\n<li>Dotyczy <strong>konsument\u00f3w<\/strong> i <strong>przedsi\u0119biorc\u00f3w na prawach konsumenta (PNPK)<\/strong> \u2013 os\u00f3b prowadz\u0105cych jednoosobow\u0105 dzia\u0142alno\u015b\u0107, kt\u00f3re kupuj\u0105 towar niezwi\u0105zany z profilem ich dzia\u0142alno\u015bci.<\/li>\n<li>Masz <strong>14 dni<\/strong> od odbioru towaru (przy licencjach i pakietach serwisowych \u2013 od zawarcia umowy), aby odst\u0105pi\u0107 od umowy bez podawania przyczyny. Wystarczy, \u017ce przed up\u0142ywem terminu wy\u015blesz o\u015bwiadczenie e-mailem na adres surface@polsoft.pl lub poczt\u0105.<\/li>\n<li>Towar ode\u015blij w ci\u0105gu 14 dni od odst\u0105pienia na adres podany ni\u017cej. Bezpo\u015bredni koszt odes\u0142ania ponosisz Ty; zwracamy cen\u0119 i koszt dostawy (do wysoko\u015bci najta\u0144szego sposobu dostawy) w ci\u0105gu 14 dni od otrzymania o\u015bwiadczenia, t\u0105 sam\u0105 metod\u0105 p\u0142atno\u015bci.<\/li>\n<li>Prawo odst\u0105pienia nie przys\u0142uguje m.in. przy towarze konfigurowanym wed\u0142ug Twojej specyfikacji (CTO\/BTO), otwartym oprogramowaniu w zapiecz\u0119towanym opakowaniu, licencji dostarczonej na Twoje wyra\u017ane \u017c\u0105danie przed up\u0142ywem 14 dni oraz pakiecie serwisowym w pe\u0142ni wykonanym za Twoj\u0105 zgod\u0105.<\/li>\n<\/ul>\n<h3>Reklamacje<\/h3>\n<ul>\n<li><strong>Konsumenci i PNPK<\/strong>: odpowiadamy za zgodno\u015b\u0107 towaru z umow\u0105 przez 2 lata od jego dostarczenia. Mo\u017cesz \u017c\u0105da\u0107 naprawy lub wymiany, a w okre\u015blonych przypadkach \u2013 obni\u017cenia ceny albo odst\u0105pienia od umowy. Napraw\u0119 lub wymian\u0119 wykonujemy w ci\u0105gu 21 dni, a koszt odbioru i odes\u0142ania towaru ponosimy my.<\/li>\n<li><strong>Firmy (zakup zawodowy)<\/strong>: odpowiedzialno\u015b\u0107 z tytu\u0142u r\u0119kojmi jest wy\u0142\u0105czona \u2013 korzystasz z gwarancji producenta lub pakietu serwisowego, a my pomagamy w zg\u0142oszeniu do producenta.<\/li>\n<li>Reklamacj\u0119 wy\u015blij na adres <strong>surface@polsoft.pl<\/strong> lub poczt\u0105. Podaj numer zam\u00f3wienia, produkt (z numerem seryjnym), opis problemu i swoje \u017c\u0105danie. <strong>Odpowiadamy w ci\u0105gu 14 dni.<\/strong><\/li>\n<li>Gwarancja producenta dzia\u0142a niezale\u017cnie od reklamacji u nas \u2013 zg\u0142oszenie bezpo\u015brednio do producenta bywa szybsze (cz\u0119sto w miejscu instalacji). Warunki gwarancji podajemy przy produkcie.<\/li>\n<\/ul>\n<h3>Bezpiecze\u0144stwo produkt\u00f3w (GPSR)<\/h3>\n<p>Je\u017celi produkt stwarza zagro\u017cenie (np. przegrzewa si\u0119, iskrzy, ma uszkodzony zasilacz lub bateri\u0119), od\u0142\u0105cz go od zasilania i napisz na adres <strong>surface@polsoft.pl<\/strong> \u2013 to nasz punkt kontaktowy w sprawach bezpiecze\u0144stwa produkt\u00f3w. Mo\u017cesz u\u017cy\u0107 formularza GPSR. Przeka\u017cemy zg\u0142oszenie producentowi, a gdy przepisy tego wymagaj\u0105 \u2013 organom nadzoru rynku.<\/p>\n<h3>Adres do zwrot\u00f3w i reklamacji<\/h3>\n<p>Polsoft Engineering Sp. z o.o.<br>\nul. 73 Pu\u0142ku Piechoty 1, 40-467 Katowice<br>\ne-mail: surface@polsoft.pl, tel. 32 209 80 39 (poniedzia\u0142ek\u2013pi\u0105tek, 8:00\u201316:00)<\/p>\n<p>Przed wys\u0142aniem towaru napisz do nas \u2013 podamy numer zg\u0142oszenia, a przy konsumentach i PNPK zam\u00f3wimy odbi\u00f3r reklamowanego towaru na nasz koszt.<\/p>\n<h3>Spory konsumenckie<\/h3>\n<p>Konsumenci mog\u0105 skorzysta\u0107 z pozas\u0105dowych sposob\u00f3w rozwi\u0105zywania spor\u00f3w (m.in. sta\u0142y polubowny s\u0105d konsumencki przy Inspekcji Handlowej, mediacja, pomoc rzecznika konsument\u00f3w) \u2013 szczeg\u00f3\u0142y w \u00a7 20 Regulaminu i na stronie <a href=\"https:\/\/polubowne.uokik.gov.pl\">polubowne.uokik.gov.pl<\/a>.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reklamacje i zwroty Na tej stronie zebrali\u015bmy w skr\u00f3cie najwa\u017cniejsze zasady odst\u0105pienia od umowy, reklamacji i zg\u0142aszania problem\u00f3w z bezpiecze\u0144stwem produkt\u00f3w. Wi\u0105\u017c\u0105ce s\u0105 postanowienia Regulaminu (\u00a7 11, \u00a7 12, \u00a7 14, \u00a7 15 i \u00a7 16). Dokumenty do pobrania Formularz odst\u0105pienia od umowy (PDF) Formularz reklamacyjny (PDF) Formularz zg\u0142oszenia dotycz\u0105cego bezpiecze\u0144stwa produktu \u2013 GPSR (PDF) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-21437","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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